FAQs

In this section you will find the answers to the most frequently asked questions about online shopping.
If you don't find the information you are looking for, you can contact us right here.

Shipping

Legami.com ships products throughout Italy and to various European countries. For further details, please visit the Shipping page.
Yes, of course, you can enter a different shipping address during the checkout procedure.
At the moment neither do we have a click&collect service at our points of sale, nor at other retailers.
No, shipping costs paid upon checkout already include import duties and there are not any additional fees to pay to receive your parcel. If you pay extra import duties, please keep your proof of payment and contact our Customer Service for assistance.
Yes, any customs duties will be paid by the recipient.

Please contact our Customer Service, specifying the browser and the device that you are using.
Visit the Access and Registration section and click on “Forgotten password?”. Within a few minutes, you will receive an e-mail enabling you to reset the password.
In every Legami newsletter, the final section includes a link enabling you to cancel your subscription directly. Alternatively, you can contact our Customer Service.

The personal data of consumers who make purchases on Legami.com is protected by the Privacy Policy that you can read on our website.
No, your credit card data is not stored.
At the moment it is not possible to make orders by telephone, but if you need help, you can contact us by filling out the Contact Us form, and our Customer Service will be happy to assist.

Please check the card data that you have entered, and ensure that your credit card is valid for online purchases. If you continue to have problems, contact our Customer Service using the Contact Us form.
The purchase amount is debited when the order is despatched.
Yes, but to receive an invoice, you should register as a COMPANY, because otherwise the invoice cannot be issued.

Once the order has been made, it can no longer be modified or cancelled. You have to wait for delivery in order to exercise your right to withdrawal. To return the goods in case of withdrawal, follow the instructions on our Returns and Withdrawal web page.
Once the order has been made, it can no longer be modified or cancelled. You have to wait for delivery in order to exercise your right to withdraw. To return the goods in case of withdrawal, follow the instructions on our Returns and Withdrawal web page.
To become one of our retailers, just fill out the Contact Us form and you will receive all the information you need regarding a possible partnership.

If you have received a product that is not compliant, you can initiate the Returns process by contacting us using the Contact Us form.
Once the purchase has been completed, you will receive confirmation of your order at the e-mail address that you provided.
You can initiate the Return process by contacting us using the Contact Us form.

Once the order has been made, you will receive a confirmation e-mail containing information regarding delivery.
The courier makes two attempts to deliver the products. If you have provided a phone number, you may be contacted.
Only for Swiss Post: If the recipient is absent, the courier will leave a notice and the parcel will be delivered and stored at the post office for the next 7 days
Yes, in the case of deliveries to Switzerland, there is a customs duty that has to be paid by the recipient.

You can read our Returns Policy at the respective web page.
If you return items, you will also be reimbursed for the delivery costs, but you will have to pay the shipping costs for the return of the purchased items.
When you have entered the data necessary for payment, you will be directed to the purchase confirmation page, which contains the order number and order date. A message of thanks at the centre of the page will inform you that the purchasing procedure has been completed correctly. Lastly, you will receive an e-mail containing details of the order that you have sent.

The Omnibus Directive (Directive (EU) 2019/2161), implemented in Italy through Legislative Decree 26/2023, requires that the public be informed of the "Prior Price" in the event of promotions or discounts on a product, i.e. the lowest price applied to an individual product in a specific sales channel (e.g. on a website or in a shop) during the 30 days prior to the start of the promotional offer.
The new regulations on promotions and announcements of price reductions took effect on 2 July 2023.
The "prior price" is the lowest price applied to an individual product in a specific sales channel (e.g. on a website or in a shop) during the 30 days prior to the start of the promotion and serves as the starting point for calculating the discount. This means that the discount percentage offered to consumers as part of a promotion must be applied, not to the most recent sale price of the product, but to the lowest price at which that product has been sold in that sales channel (e.g. website or shop) during the 30 days prior to the start of the promotion