Right of withdrawal

You have the right to withdraw from the contract without giving reasons for your decision within 14 days from the time that you or a third party that you have nominated (i) has received the product, or (ii) in the case of purchasing multiple products delivered separately with one order, on receipt of the last product.

To exercise the right of withdrawal, you should notify Legami Srl, with registered office in Via Ozanam n. 2, 24126 - Bergamo of your decision by accessing the "My Returns" section of the Account or, if you are not a registered user, by accessing the dedicated page and entering the order number and e-mail with which you made the purchase, following the instructions to complete the online return request, after which you will receive an e-mail confirmation authorising the right of withdrawal, containing the return form to be included in the parcel and instructions for returning the product. Remember to enclose the form, duly filled in, in the package together with the product and send it to:




24060 GORLAGO (BG)


For complying with the term for exercising the right of withdrawal, it is sufficient for you to send the request using the form before the withdrawal period expires.

As an alternative to the online return, you may send an explicit request to Legami Srl via the contact form or to the e-mail address: customercare@legami.com, specifying your decision to withdraw using the attached withdrawal form and follow the instructions given in the confirmation e-mail you will receive from Legami Srl.

If you decide to withdraw, you will be refunded the payments you have made, including shipping costs (except for the additional costs arising out of your choice regarding a type of shipping other than the less expensive standard shipping offered), without undue delay and in any event by and no later than 14 days from the time Legami Srl receives your decision to withdraw. Said refunds will be made using the same means of payment used by you for the initial transaction, unless you request a refund using different means of payment, in which case you will be liable for any additional costs arising out of the different means of payment you have chosen. The refund may be delayed until the returned goods are received or until the you have shown that the goods have been dispatched, whichever is earlier.

Whenever you have received the product, you are kindly requested to return it to Legami Srl without undue delay and in any event by and no later than 14 days from the time you sent notice of withdrawal. The term will be complied with if the goods are returned before expiry of the 14-day period. You will be liable for the direct costs for returning the goods. If you exercise your right of withdrawal via the site, using the return service offered by the site, before you confirm your request to withdraw, you will be shown the cost of returning the goods.

You shall be solely liable for any decrease in the value of the goods resulting from the handling of the goods other than that required for establishing the nature, features and working of the goods.


Returns made due to merchantability defects

If you have received a defective or damaged product, please indicate this as a reason for returning the product in the online return form, in the manner described in the previous sections. You will be asked to upload one or more photos of the defect found and you will receive a confirmation e-mail with shipping instructions.


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