Returns and withdrawals

RIGHT OF WITHDRAWAL

Right of withdrawal for online purchases
If you purchase online from Legami as a consumer, you have the right to withdraw from the contract within 14 days, without having to provide any reason.

Who can exercise the right of withdrawal?
The right of withdrawal is granted exclusively to consumers, meaning natural persons who purchase for purposes unrelated to their business, commercial, craft or professional activity, according to the definition provided by the applicable legislation.
The right of withdrawal therefore does not apply to purchases made by professionals or by persons acting in the course of their professional activity.

When you can exercise the withdrawal
You may exercise the right of withdrawal by informing us that you wish to return the product within 14 (fourteen) calendar days (i) from delivery of the product to you or to a third party indicated by you (other than the carrier), or (ii) if you ordered multiple products in a single order that are delivered separately, after delivery of the last product. You are not required to provide any reason to invoke your statutory right of withdrawal. You may inform us of your intention to exercise the right of withdrawal by sending us, before the expiry of the Withdrawal Period, an unequivocal statement to that effect. Alternatively, you may also use the standard withdrawal form set out below.

How to exercise the withdrawal
To exercise the withdrawal, simply communicate your decision to us explicitly and unequivocally within the 14-day period indicated above. The deadline is met if the withdrawal communication is sent before the expiry of that period.
You may communicate your decision to withdraw by choosing one of the following alternative methods:

1) Using the online digital withdrawal function available on the Legami website
In particular, you may exercise the withdrawal online as follows:
-if you are a registered user, log in to your personal area on the Legami website, go to the “Orders and returns” section, select the relevant order and click the button dedicated to withdrawal, for example “Withdraw here” or other equivalent wording;
-if you purchased as a guest, use the section dedicated to orders placed without registration (click here: https://www.legami.com/it-it/richiedi-reso), indicating the relevant order and clicking the button dedicated to withdrawal, for example “withdraw here” or other equivalent wording.

The online procedure allows you to indicate or confirm the information needed to identify the order in relation to which you intend to withdraw and the electronic means through which you wish to receive confirmation of the withdrawal. The digital withdrawal function is clearly visible, easily accessible and available throughout the withdrawal period. Before final submission, you will be asked to confirm the statement through a dedicated function, indicated with the wording “Confirm withdrawal” or other equivalent wording.
After submitting the online withdrawal statement, you will receive an acknowledgement of receipt on a durable medium without undue delay, for example by e-mail. The withdrawal is deemed to have been exercised within the deadline if the online statement is transmitted before the expiry of the withdrawal period.

2) Alternatively, you may exercise your right of withdrawal by sending an explicit statement of your wish to withdraw to:
- Legami S.p.A. Società Benefit, Via Stezzano 18, 24052 Azzano San Paolo (BG), Italy; or
- by email to: legamispa@legalmail.it.

For this purpose, you may also use the following model withdrawal form, but this is not mandatory: as indicated above, an explicit statement of your decision to withdraw is sufficient.

Model Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract) To Legami S.p.A. Società Benefit – attn. WEB Team - Via Stezzano, 18, 24052 Azzano San Paolo (BG), Italy I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) sales contract for the following goods/services (*) ______________________________ Ordered on (*) ______________________________ / received on (*) ______________________________ Name of consumer(s) ______________________________ Address of consumer(s) ______________________________ Signature of consumer(s) (only if this form is notified in paper form) ______________________________ Date ______________________________ (*) Delete as appropriate.

How to return products

After notifying us of your withdrawal, you must return the products without undue delay and in any case within 14 days from the date on which you informed us of your decision to withdraw. To return the products:
- prepare the parcel with the items you wish to return;
- attach the address shown below to the outside of the package;
- send the parcel using the courier of your choice to the following address:

Legami S.p.A. Società Benefit - c/o WEB Team
Via Stezzano 18
24052 Azzano San Paolo (BG), Italy

Please remember that, in the event of withdrawal:
- the products must be returned intact and complete with any accessories and instructions and, where possible, in their original packaging;
- the direct costs of returning the products, including shipping costs, are borne by you;
- you are responsible for any reduction in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the product purchased;
- the 14-day return period is met if the goods are sent back before it expires.

When the right of withdrawal is excluded
The right of withdrawal is excluded in the cases provided for by law. By way of example, withdrawal is excluded in the case of:
goods made to measure or clearly personalised;
sealed goods which are not suitable for return for hygiene reasons or reasons connected with health protection, if opened after delivery;
goods which are liable to deteriorate or expire rapidly.

If a product falls within one of the exclusions provided for by law, this information will be indicated, where applicable, in the relevant product sheet or in any case before the purchase is completed.

Refund
If you correctly exercise your right of withdrawal, we will reimburse all payments received from you, including the delivery costs relating to the least expensive standard delivery method offered.
Any additional costs incurred as a result of choosing a delivery method other than the least expensive standard delivery method offered will not be reimbursed.
The refund will be made without undue delay and in any case within 14 days from the day on which we are informed of your decision to withdraw, using the same means of payment that you used for the initial transaction, unless otherwise agreed with you and at no additional cost to you.
We may withhold the refund until we have received the goods or until you have provided proof that you have sent them back, whichever is earlier.
In the event of a reduction in the value of the products resulting from handling other than that necessary to establish their nature, characteristics and functioning, an amount corresponding to such reduction in value may be withheld from the refund, within the limits permitted by law.

Return for damaged, defective, or incorrect items

Did you receive a damaged, defective, or incorrect item?
No problem! Our products are covered by a legal warranty of conformity for up to two years from the delivery date.

How to proceed for orders placed before 09/09/2025:
- Fill out the following Form indicating the order and the item for which you want to request support.

How to proceed for orders placed starting from 09/09/2025:
- Select the order and items you want to request support for from your Order List and fill in all the required fields.

❗Remember to take photos and/or videos of the item clearly showing the defect, and also provide the production batch code: this is an alphanumeric code printed on the packaging/label, consisting of 4 numbers, 4 letters, 4 numbers, and 2 letters.
This information is very important for us to carry out the necessary quality checks!

Your report will be reviewed and you will receive feedback as soon as possible. If the non-conformity is confirmed, a refund or replacement of the item will be possible. Otherwise, you will be informed of the reasons for the rejection.

❗Please note:
- Authorization to return the product does not constitute recognition of the product’s non-conformity. Refunds or replacements will be confirmed only after the appropriate quality checks have been performed.
- You may request a refund or replacement no later than two months from the discovery of the defect.